Insurance Company Schemes
Congressional committees heard a lot this month about the devious schemes used by health insurance companies to drop or shortchange sick patients. It was a damning portrait — and one Americans know from painful personal experience — of an industry that all too often puts profits ahead of patients. Full Story »
Posted by Kristin Gorski
I began my career after college writing for an insurance company. I lasted two months. I was updating a booklet of benefits and wrote: "You are ineligible for benefits 48 hours before surgery." I was asked to change that to: "You are ineligible for benefits 24 hours prior to the day before surgery." When I asked why, my supervisor told me the more convoluted the writing, the fewer clients would take advantage of the benefit.